By T H on 24 June 2017 | Purchase not verified

Given 15 months warranty.on £4k car-problems after 5 months,broke down. Had same problem 3 more times, breaking down with kids in car all 3 times.Dealer gave me report which said that car repairs would be more than car worth.Binks refused to refund money or admit anything much wrong.Suggested I get oil changed every 3k miles as that 'might' sort it! The car was still in warranty but had to give them MORE money to get another car from them, because Binks did at least give me a LITTLE bit more on the car for trade in than other dealers would.This 2nd car broke down in 8 DAYS!! After going to garage in tears and partner being very insistent, got full cash refund for 2nd car but reckon whole business cost me £2k during year on £4k car! - loss on car value,insurance changeovers,calling out RAC 3times, changing road tax over, taxi home, as well as inconvenience, stress and time of all this &of breaking down 4 times in 5 months each time with kids in car, one time being 40 miles from home.

Reply from Binks Of Beccles on 27/06/17

YES WE CERTAINLY DO! I am concerned to read this review especially after the service which my staff offered to Mrs H... Unfortunately, when Mrs H... initially had a problem with her car she took it to a local garage and therefore we were unable to investigate the fault and the repair which they completed. When we were involved, at a later date, the car was low of oil. Several months and 7000 miles later, the oil required changing and this rectified the fault. This model of car does require regular oil changes, and Citroen do suggest this on their older models of diesel engines. Mrs H... was offered a courtesy car FOC when her car was in for repair, but she declined to accept one. I understand this was due to her concern about driving other cars. I appreciate that Mrs H.. had a problem with this car during her 12 months of ownership, but all costs relating to the warranty were covered by Binks. My staff are committed to offering a high standard of personal service at all times