By virginia P on 03 November 2019 | Verified purchase

I recently purchased a 11 year old Land Rover Freelander2 from them. The specifications on the For Sale sign stated a heated front windscreen. Because of the age I asked if everything that should work on it does and I was assured it did. Also before I pick it up it would have a through check over in the workshop. On collection I again asked if everything worked and was told yes. So you can imagine my disappointment when I found that the heated front windscreen didn’t work at all and only a small section of the heated back window worked. I contacted Binks who said the heated front windscreen was “ a luxury commodity “ and they couldn’t do anything about either of them. When I said I had been told that everything worked the answer was”that’s unfortunate “. I was offered my money back which I considered but would lose money on surrendering tax and insurance which seemed unfair so I kept it and will deal with the shortcomings. Would I recommend Binks after my disappointment experience NO!

Reply from Binks Of Beccles on 01/12/19

I am disappointed to receive this review, especially as we strive to offer well prepared quality cars at fair market prices. Unfortunately, on some older high specification vehicles, although we ensure all mechanical items are in good working order occasionally an ancillary item may be faulty. In this instance it was the front windscreen element. My apologies if you were misled at the point of sale, we try to be transparent about our preparation and I am surprised that it was suggested that a car of this age and mileage would be perfect. I offered to buy the car back as I didn't want an unhappy customer. We also offered a contribution towards replacing both front and rear screens, believing this was a fair compromise. DB On further discussion Mr& Mrs P decided to accept my offer and contribution and have have the windscreensreplaced. They have explained that they are now very happy with their new car. I am pleased this has now been resolved. DB

By juliette J on 22 October 2019 | Verified purchase

Really friendly, helpful. No hard sell. Value for money. I really really love my Freelander 2. I seriously recommend this company.

Reply from Binks Of Beccles on 26/10/19

Thank you for your excellent review, we are pleased you are happy with your new car and wish you 'Happy Motoring'. Kind regards, from all at Binks

By oliver D on 20 October 2019 | Verified purchase

Great service friendly staff would recommend to anyone

Reply from Binks Of Beccles on 20/10/19

Thank you for your kind & positive review, this is appreciated by all my team. Kind regards DB

By sam T on 17 October 2019 | Verified purchase

Great service, great value, very responsive/fast, nice to deal with, knowledgeable - everything. No faffing/fuss/inconvenience. The paperwork etc. took less than 15 minutes - road tax included. Can't recommend highly enough! Love my new car.

Reply from Binks Of Beccles on 20/10/19

Thank you for your excellent review. We are pleased you are enjoying your new car. Regards DB.

By karen M on 17 October 2019 | Verified purchase

Excellent, was trouble free and fast. New car is lovely

Reply from Binks Of Beccles on 20/10/19

Thank you for your 5• review, & kind comments. This is appreciated by all my team. Kind regards Dean

By dan M on 17 October 2019 | Verified purchase

Professional, honest, customer centric approach to myself who was travelling from distance to view and eventually purchase one of their cars. Would recommend

Reply from Binks Of Beccles on 17/10/19

Thank you for your excellent review and for travelling so far to purchase your new BMW. This is appreciated by all my team. Kind regards, Dean

By ryan C on 15 October 2019 | Verified purchase

Great customer service, brilliant warranty and nothings to much trouble. They make you feel very comfortable and valued as a customer.

Reply from Binks Of Beccles on 15/10/19

Thank you for your excellent review, we are pleased you are enjoying your new car. Kind regards from all at Binks

By steven P on 11 October 2019 | Verified purchase

The Staff are highly professional and always polite and friendly,no job is too big or too small and I have just recently bought my second car from the team and will continue with having my car serviced and MOT with Bink's.

Reply from Binks Of Beccles on 11/10/19

Thank you for your kind & positive review. we hope you enjoy your new car. Kind regards, from all at Binks

By michelle S on 05 October 2019 | Verified purchase

Great salesmen. Very friendly and helpful. A great buying experience

Reply from Binks Of Beccles on 05/10/19

Thank you for your 5* review and compliments, this is appreciated by all my team. DB

By lucy M on 03 October 2019 | Verified purchase

Binks were thoroughly helpful from start to finish! We were given plenty of time to look round the car on our own without any hard sell from the garage. We then took it for a lovely test drive, loved the vehicle and the price was extremely competitive so there was no process of haggling. The process was clear, no hard sell and thus no pressure. A real pleasure!

Reply from Binks Of Beccles on 05/10/19

Thank you for your kind & positive review. We hope you enjoy your new car. Kind regards, from all at Binks